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If you have a complaint about a purchase, instead of going to court, you could opt for alternative dispute resolution. If you have a complaint about a purchase and you don’t want to have to go to court, you may be able to use online dispute resolution to reach an out-of-court settlement.
Using this website: http://ec.europa.eu/consumers/odr/, you and the trader you are complaining about can find a dispute resolution body, then go through the process of finding a solution to your complaint. Important: you can only use this system if your complaint is about an online purchase, if you live in EU and the trader is based in EU.
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